VyprVPN was founded in 2010 under the umbrella company Golden Frog. It’s based in Switzerland, a country that has advantageous privacy laws for internet users. It includes a worldwide server network, robust encryption practices, proprietary software, and excellent customer service.
After years of foolishly running my online business via public WiFi, I decided to start using a VPN to secure my communications (and access a bit of out of market sporting events while traveling).
But I found out that – similar to web hosting – there is no such thing as a “best VPN provider”. In fact, it’s like a whole world of confusing information where even trustworthy information is near-useless since it’s so complex.
This VyprVPN review is my notes from trying them out for my own purposes as a security-aware, traveling, US-based businessperson who needs good usability and good pricing. I am not a political activist or someone who regularly travels to firewalled countries.
Whether you are looking for a VPN for privacy, for website access, for avoiding geotargeting, for protecting communications or all the above, hopefully, this VyprVPN review will be useful. You can also skip to next steps here.
Here’s my VyprVPN review – structured with pros & cons based on my experience as a customer.
Disclosure – I receive referral fees from companies mentioned on this website. All opinions and data are based on my experience as a paying customer performing independent research.
VyprVPN Pros / Advantages
Golden Frog positions VyprVPN as the “world’s most powerful VPN.”
It offers more than 200,000 IP addresses and over 700 servers in more than 50 locations worldwide. The company manages its own software, hardware, and networks instead of delegating it out to a third party. That keeps things speedier and more secure.
Every VPN balances inherent tradeoffs between speed & security and/or between cost & features. And every VPN fights the battle for what ultimately matters – trust. Here are the major advantages that I found when using VyprVPN.
Company Structure / Values
Golden Frog is responsible for its own servers. Because of its proprietary development and management, the connections are more reliable and faster than those offered by many other VPNs. You can also trust that your data will be more secure (assuming you trust VyprVPN).
Founders Ron and Carolyn Yokubaitis have run internet businesses since the emergence of the public internet in 1994. They’re passionate about respecting the rights of internet users. In fact, Golden Frog was created in response to questionable internet surveillance practices conducted by the NSA.
The company is dedicated to:
- advocating for a free and open internet
- staying on top of the newest technology
- making privacy and security accessible to everyone
- being transparent about its products, practices, and services
Their primary jurisdiction is in Switzerland, which has good/bad tradeoffs. But they explain clearly why they love Switzerland on their About page.
They basically argue that Switzerland’s stability and rule of law are better for privacy than using a developing country like NordVPN or a small ancillary country like ExpressVPN. This argument extends to their server structure where they handle everything (for better or worse) – including DNS.
Speed & Performance / VyprDNS
VyprDNS makes streaming videos (and apparently their entire network) incredibly efficient. If you regularly use Netflix or YouTube, you know how frustrating it is to deal with buffering every 15 minutes. You won’t have to worry about that when you use VyprDNS. It’s built into the service, so you’ll automatically use it when you connect via VyprVPN.
Other VPNs don’t have proprietary DNS servers. Because they route to third-party servers, you’re not necessarily as secure or anonymous. The path that you take when surfing the web could be visible to a third-party DNS server. VyprDNS keeps your browsing history private (err – private between you and them).
VpyrVPN seems to have a robust, balanced network based on my speed tests. I’m based in Atlanta, Georgia, USA – so there’s some geographic bias toward the US. Here’s what my non-VPN connection looks like –
Here’s what my typical VyprVPN connection looks like –
They had minimal “hops” compared to other servers as seen in my traceroute test –
I never had inconsistent connections throughout testing and had consistent success with international connections. Here’s my screencap of a standard resolution stream of restricted BBC content (no choppiness).
This advantage really speaks to the tradeoffs that many VPNs make. VyprVPN seems to use their unusually long logs to optimize their network. Now – this is also a serious disadvantage for privacy that I’ll walk through. But – it shows the tradeoff they make in contrast with my testing with NordVPN.
Usability & Onboarding
A perfect VPN that you never use is worse than a mediocre VPN that you use all the time – sort of like a home security system. Ideally, you’d have good security and good usability, but the point is that usability is critical for a VPN.
VyprVPN does very well with this consideration. Their sign up to activation flow is simple and straightforward.
Their app has a guided tour/setup flow with a click to connect button at the end.
Now that people are using smartphones and tablets to access the internet, it’s important to protect your privacy on networks outside of your home. VyprVPN apps are available for Mac, Windows, iOS and Android.
You can select your favorite servers so that they’re easy to access every time you connect. If you need to switch servers, the “favorites” make transferring simple. You can also see the real-time status of available servers in their network.
The software connects to the VPN immediately upon launching, so using the VPN is seamless. The apps also offer a kill switch, which cuts your internet connection if you become disconnected from the VPN. This is especially useful when – for example – you’re leaving a torrent download unattended for a while. It also protects your privacy even when you have a spotty VPN connection.
When you use a VPN, your data has to travel further than it does when you have a local server. Companies with fewer servers often have slower speeds because of that distance. Multiple servers that are placed strategically across the globe make VyprVPN faster than most.
Many servers also prevent overload. If several users connect to the same server at once, you might experience diminished performance. VyprVPN also has servers in areas with notoriously restrictive internet laws.
VyprVPN offers a wide range of servers & countries. Vypr VPN even has servers in China and Russia.
But most importantly, they offer a wide diversity of servers. In other words, there are choices within major countries and a selection of servers throughout the globe (ie, not clustered on one continent).
If you need to, you can switch locations. This allows you to get the fastest connection no matter where you are.
VyprVPS really offers unlimited service. You won’t come across any restrictions when connecting to a server. The company doesn’t limit your downloads. There are no fees associated with switching servers.
Security & Encryption
VyprVPN offers AES-256 encryption over OpenVPN along with several different protocols. By all my research, they take encryption & security seriously.
VyprVPN also offers Cyphr, a personal messaging system that doesn’t record any personal information. You can communicate through this system without having any data traced back to you. This improves your mobile security no matter where you are.
The beauty of Cyphr is that it looks just like any messaging interface. You don’t have to do anything extra to get added security when you’re using it. That said, you can tailor the app to reduce security when you need it to add functionality. For example, if you’re asked to share information, you may need to adjust the settings to be able to do so.
As with all of its practices, Golden Frog is up front about its data storage with Cyphr. The message content is encrypted in such a way that only the sender and the user can view it. However, Golden Frog does have to access some metadata as the message is transmitted. Golden Frog wipes out the metadata as soon as the message is delivered.
**Caveat – Note that no VPN is 100% secure. Your traffic is still routing through a company. Any company can go out of business or go rogue. If you are trying to avoid your American ISP – then you are simply replacing distrust of Comcast/Charter with the trust of your VPN. If you are a political activist where trust is a life or death situation, you need to be using something like Tor. This highlights this section of VyprVPN’s unique features, but the point remains using a VPN does not instantly create security/privacy. That is something you do via aligning company incentives (ie, paying for companies who maintain security) & being proactive.
Additionally, VyprVPN offers unique upsells for their premium service.
Chameleon is a protocol that allows you to use the VPN in stealth mode. If you’re in a country that bans users from using VPNs to access the internet, you won’t be detected when using Chameleon. Chameleon is also helpful if your university or corporation has a firewall that censors your internet usage. It makes it look like you’re using a regular SSL.
Judging customer support is tough. So many comments online are either anecdotal or naive. I try to look for indicators that a company views customer support as an investment rather than a cost.
VyprVPN passes this test according to my research with them and other VPN providers.
You can get in touch with a support person 24/7/365 via the live chat feature on the website. When you’re paying more for a service, knowing that the company will address all of your questions in real time is especially reassuring.
Even though they do not have phone support, you can also access customer support via community forums, email, and an FAQ section.
They offer support ticketing direct from the app with the option to automatically include the application logs.
They have a ticket system along with live chat.
Here is their support team involved in their public forum.
My interactions with VyprVPN were positive. Given their transparency on the public forums, it appears that they take customer support seriously.
VyprVPN Cons / Disadvantages
Like I mentioned in the pros introduction, every VPN faces tradeoffs with their service. Here are some of the disadvantages I found for VyprVPN.
Pricing & Payment Options
VyprVPN operates at a higher price point than other VPNs – especially when you break the price out by $/connection.
The nice thing about it is that there are two tiers, with different price points. The basic tier costs $9.95/month. The premium tier costs $12.95/month.
Those prices are based on a month-to-month contract. If you pay annually, you shell out only $5/month or $6.67/month, respectively. The annual price options are significantly lower than the month-to-month fees.
VyprVPN also offers a business option. There’s a regular version and a cloud version so that you can select the option that’s right for you.
This option is ideal for entrepreneurs, journalists, remote workers and traveling employees. It’s more expensive than the personal plans, but it allows you to give your teams access to multiple servers and even works within the cloud.
VyprVPN does not have a refund policy. They do offer a 3-day free trial, though.
VyprVPN does not have a range of payment options. You cannot pay VyprVPN anonymously. If you’re concerned about security, this could be an issue.
While their face value price is fine – and worth it if you value their support & performance, anyone looking for multiple connections for their devices or family will find it expensive.
The mot consistent complaint that users have is that VyprVPN maintains 30-day connection logs. This isn’t ideal if you frequently download torrents – or if you want to have a completely clean Internet history.
Like I mentioned in the security caveat earlier, trust is the core part of your relationship with a VPN. The less data that a VPN has about you – the easier it is to trust them. With VyprVPN, they have your connection data for a rolling 30 days. This collection does allow them to provide better performance & better support than other VPNs – but it trades some privacy.
In VyprVPN’s defense, there are a couple points to remember.
First, multiple users are allowed to connect with one IP address. Even if the logs were accessed, it would be extremely difficult to define the individual users.
Second, there’s a difference between connection and activity logs. VyprVPN does not maintain activity logs. There will be absolutely no record of browsing history on the servers.
Third, VyprVPN is completely transparent about its logging policies. Some other VPNs claim to give you complete anonymity, but their policies state that they can research data when necessary…revealing that they do keep some logs.
VyprVPN admits that it can never offer you complete anonymity. But they are transparent about it and offer better performance in exchange. You know what you’re getting when you go with this service.
And again, it’s not ideal, but it’s a tradeoff. If you want complete anonymity, then you should be combining Tor with a no-log VPN anyway.
Simultaneous Connections & Filesharing
VyprVPN offers fast speeds, an unrestricted internet experience, and user-friendly apps for various devices. However, it does not support P2P filesharing or torrenting, protocols that can vastly improve downloading speeds.
Additionally, VyprVPN only offers 3 simultaneous connections per account. If you are running multiple devices – then you’ll want to keep this in mind.
Apps and Interface Options
VyprVPN doesn’t have clients for Windows Mobile. However, the comprehensive manual has detailed instructions for more than 60 devices and operating systems. In addition to using the VPN on your Mac, PC or mobile device, you can use it with many routers and TVs.
Although the interface is easy to use, it’s a little bulky. It hits that weird place where it’s not as easy as other apps, but also not quite as advanced for advanced users.
Some users report that they don’t like the fact that you have to open a separate window in the app to select a different server or change settings. Although it is an extra step, it’s still easy to navigate.
VyprVPN Review Conclusion
VyprVPN is a fast, streamlined, secure VPN. It’s not the cheapest or the most private option, but it offers almost excellent performance and support.
If you want a solid, high-performing VPN with good support, you should sign up for VyprVPN here.
If you want all the data to find a fit for a specific need, then browse this well-regarded spreadsheet.